Responsible Play Framework

1. Core Philosophy on Responsible Participation

GoodLuck Tickets is engineered for analytical players who understand the mathematical realities of syndicate lotteries. We fundamentally reject the notion that lottery participation should be an impulsive, emotionally driven pursuit designed to chase losses. Our core philosophy is that participation must be structured, strictly budgeted, and treated entirely as entertainment—not as a viable financial strategy.

We are uncompromising in our commitment to iGaming safety standards. We proactively monitor user activity to detect problematic patterns, and we provide hard-coded mechanical tools designed to protect vulnerable users. If participation ceases to be a calculated, enjoyable activity, we urge you to utilize the controls outlined in this framework immediately.

2. Setting Hard Deposit & Time Limits

Discipline is enforced through mechanical limits. The GoodLuck Tickets platform requires every newly verified user to confront and establish personal deposit constraints before their first escrow transaction can be initiated.

You have the ability to set strict Daily, Weekly, and Monthly deposit caps within your Account Settings. Once a cap is reached, the system mathematically locks your ability to transfer further funds into the escrow ledger until the defined period resets. These are hard limits; our support team is not authorized to manually override or expedite the lifting of a user-defined deposit cap under any circumstances. Reductions to your limits take effect instantaneously; requests to increase limits require a mandatory 7-day cooling-off period before becoming active.

3. Initiating Self-Exclusion Protocols

If you recognize that your participation is negatively impacting your financial stability or well-being, we offer immediate Self-Exclusion tools. This is a definitive action designed to sever your access to the platform.

Through the 'Responsible Play' dashboard in your account, you can activate a 'Time-Out' (ranging from 24 hours to 6 weeks) or a formal 'Self-Exclusion' (ranging from 6 months to permanent). Upon activating Self-Exclusion, your account is immediately locked. Any existing funds not tied to an active pre-draw escrow will be disbursed to your nominated bank account. Any funds locked in an active syndicate will play out, and potential winnings will be mechanically forwarded to you, but you will not be permitted to log in, view live telemetry, or make new allocations.

4. Identifying Problematic Play Patterns

Awareness is the first step toward mitigation. We encourage all participants to regularly self-audit their interactions with our platform. You may be exhibiting problematic play patterns if you find yourself:

• Consistently attempting to bypass or raise your self-imposed deposit limits.
• Allocating funds to syndicates that were originally designated for essential living expenses (rent, bills, debt servicing).
• Feeling heightened anxiety, irritability, or distress when a syndicate draw does not result in a favorable fractional payout.
• "Chasing losses" by purchasing increasingly larger syndicate fractions immediately following a non-winning draw.

If these behaviors align with your experience, it is critical that you immediately cease platform participation and engage with the professional resources listed below.

5. External Professional Support & Hotlines

GoodLuck Tickets is a technical platform, not a counseling service. If you require assistance, we strongly mandate that you contact dedicated, professional organizations trained to handle gambling-related harm.

For confidential, free support within Australia, please reach out to:

• National Gambling Helpline: 1800 858 858 (Available 24/7)
• Gambling Help Online: Visit gamblinghelponline.org.au for live chat and support resources.
• Lifeline: 13 11 14 (For immediate crisis support)

Your well-being is more important than any mathematical probability or syndicate outcome. Utilize these tools and protect yourself.